Empathy is about standing in someone else’s shoes, feeling with his or her heart, seeing with his or her eyes. Not only is empathy hard to outsource and automate, but it makes the world a better place.  (Daniel H. Pink)

Empathy is more than a word in a quote posted to someone’s Facebook page in an attempt to be poetic.  It’s a key ingredient in fostering loving and caring relationships. Being able to experience a situation from someone else’s point of view is a requirement for creating intimacy. Continue reading →